Not great! Been down alot lately. Paid for the insurance but apparently they decide what it covers. Our camera moved when we had high winds . The tech came out said a set screw was missing and then they charged us 35.00 for coming out to fix something that was their problem. our camera is used for my neighbors internet service with them so when ours goes out so does hers.
Have had their service for about 3 years and very happy. They are always willing to help with any problems. My internet speed slowed down dramatically after a recent storm so yesterday I called for help and left a message. They were here to fix it right away today. The technician was very friendly, polite and knowledgeable. He did some testing and was able to fix the problem quickly. He also made sure everything was working before he left which is very appreciated! Prior to Airrunner we used Frontier which was horrible customer service and internet was always down. So happy to have a excellent local provider!
Love AirRunner Networks for my internet! I’ve been dealing with Bill and his team for almost a decade now both for business and residential internet. Their service is nothing short of amazing! Very prompt on responding to service/support requests and very seldom am I without internet for more than an hour or 2. Definitely recommend them for your home or business internet needs!!
This is the best internet service provider for our rural area. They provide unlimited usage at speeds needed for the average household at a competitive price. Like all ISP's there will be outages, but Airrunner provides great customer service. When we have had issues, there has been great communication from the company. The owner has even come to our home to diagnose, evaluate and remedy any issue we had.
This service is the best, we have been a customer for about 9 years and have nothing to complain about, sure it may have gone down once or twice a year for circumstances beyond Air Runners control, these outages were usually pretty short lived. I have experienced other services such as Frontier and Spectrum with outages too. I have never wrote a Google review until now but I just had to write something here. I just cannot believe all these negative comments, it is just so unfair in my opinion!
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