About Airrunner Networks LLC
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Have had their service for about 3 years and very happy. They are always willing to help with any problems. My internet speed slowed down dramatically after a recent storm so yesterday I called for help and left a message. They were here to fix it right away today. The technician was very friendly, polite and knowledgeable. He did some testing and was able to fix the problem quickly. He also made sure everything was working before he left which is very appreciated! Prior to Airrunner we used Frontier which was horrible customer service and internet was always down. So happy to have a excellent local provider!
This is the best internet service provider for our rural area. They provide unlimited usage at speeds needed for the average household at a competitive price. Like all ISP's there will be outages, but Airrunner provides great customer service. When we have had issues, there has been great communication from the company. The owner has even come to our home to diagnose, evaluate and remedy any issue we had.
This service is the best, we have been a customer for about 9 years and have nothing to complain about, sure it may have gone down once or twice a year for circumstances beyond Air Runners control, these outages were usually pretty short lived. I have experienced other services such as Frontier and Spectrum with outages too. I have never wrote a Google review until now but I just had to write something here. I just cannot believe all these negative comments, it is just so unfair in my opinion!
Love AirRunner Networks for my internet! I’ve been dealing with Bill and his team for almost a decade now both for business and residential internet. Their service is nothing short of amazing! Very prompt on responding to service/support requests and very seldom am I without internet for more than an hour or 2. Definitely recommend them for your home or business internet needs!!
I’ve called to have service at my residence and they never showed up. Let alone I called multiple times for them to show up or to see what was going on. Finally when I got someone on the phone(kelly) stated she was sorry and was gonna send a tech out on June 21, 2019. Had the feeling they weren’t gonna come and I was right she called and said they couldn’t come and was to be there on That following Monday. Well as to be expected no one showed up or called. I was a customer in the past and wanted to have their service again. But with customer service like this I guess I’ll never be able to have service. I’ve called multiple times and left multiple messages and nothing yet. So very disappointed in air runner. Thought you would want to keep a previous customer happy or try and service them again. Would love to an explanation on this excuse of no calls back or showing up.