Stopped here on my back from Wausau as I frequently do. The place was clean and the young lady behind the counter was pleasant and friendly. I ordered a double classic roast beef and it was delicious as always. I ordered a small lemonade (10 oz maybe). After taking three sips of the lemonade, it was gone. It was then that I noticed the glass was filled to the top with really large ice cubes. There was very little room for lemonade. I thought, there was probably a mistake and someone put too much ice in the cup. I went to the counter and showed it to the young man that was now behind the counter. He said. “I apologize but company policy is that we can’t cut down on the ice.” So, basically I paid $2.89 for. glass of big ice cubes. Again, the sandwich was very good, but I felt cheated with the lemonade. Next time I’ll bring my drink from the gas station in the same building.
Well, got accused my manager that I somehow took a sandwich in front of a bunch of people. I never took the bags off the counter, but she kept insisting she made 2 sandwiches, so where is the other one. I felt like a heel, in front of the people, and the lady next to me said she didn't take it, for she has not even left. They where not getting orders right, but to be accused of take(stealing) a sandwich, is not nice. The manager carried on for over 15 minutes. It was awful. People where telling me sorry you have to go through this. Horrible.
The woman working drive through this afternoon(5/4/23) was great! Very friendly. Joking with coworkers tells me moral is good. 👍
Don't even deserve 1 star. Today 2-18-23 my family and I went in around 2:00 and whoever the guy manager is with tattoos should NOT have a manager position. We walked in and there was 1 lady waiting for her food and 2 cars MAYBE 3 in the drive thru and very rudely he comes storming to the counter shouting "we only have 3 people today and there's cars in the drive thru so it's definitely gonna be a wait!" My father simply asked how long? And the dude yells and says " 10 minutes or so" and my father again jokingly said "no problem at all do I get a free sandwich for the wait?" Joking. And then the manager flipped and threw whatever was in his hand at the wall and yelled louder and said "NO! NOW YOUR DEFINITELY GOING TO F@"&ing wait!" Now I had my 6 year old son with who started crying because the man scared him, and my 7 year old daughter. Are you kidding me? That's who's managing the store? No wonder you only have 3 people. I'm sorry but that was straight up uncalled for today and we will NEVER be back. Even the people behind us walked out after that shaking there heads.
The best place if you should want 'fastfood' Visit Arby's all across the midwest & Maryland!
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