We are in the area, so we frequent this Arby's , and its been hit and miss,but normally great. Today was a particular let down. They had a guy at the window, who had absolutely no clue what he was doing. I asked him three times if he remembered what i had ordered because he seemed totally preoccupied with anything but doing his job. got back out into the country where i work , gave everyone their food. Not a single one was correct. No sauces even after asking him three times. Becky , does an incredible job managing this store, but the help is steadily going down hill, as far as attitude and skill are concerned.I've spent a serious amount of money at this particular location, but it will be awhile before I do again.
Order was missing bacon from the Waygu Bacon Ranch sandwiches. Called and was told we could come back to pick up the missing bacon, name recorded for replacement instead. One week later, tried to get replacement sandwich and was told that it couldn't be used for the Waygu burger. Nice. Get home with current order to find that again, order made wrong. Can we please get these people $15/ hr? Smell that? Its sarcasm.
No ketchup no horseradish sauce and if you can believe it no napkins and probably the worst service I've seen. Hard to believe even a manager would put up with those 2....curly fries were ripped and soggy.
Went and got two french dip the meat tasted off drive thru guy was rude as heck but then joking behind the window w his coworker. Will not be back until proper management appears
Had the brisket sandwich. It was so very good. Perfect amount of meat with onion straws, cheese, and bbq sauce. I also had the curly fries which I love. It had been awhile since I had been to Arby's and I will go again. I will also add the service was very good and the order was as requested. I m giving only 3 stars as Arby's is 2 star food but this experience was exceptional.
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