Just when you think customer service is a thing of the past - you stumble on a place like Bob's Electric. Every single person I dealt with at this company was polite, courteous, sincere, and whole-heartedly interested in my satisfaction as their customer. The lady who answered the phone was able to set me up an appointment for an estimate in one phone call - no calling me back or getting back to me when they could get around to it - she made me an appointment right then and there for two days later. The gentleman who came out to do the estimate was on time, knowledgeable, friendly, and very considerate of my time and my needs. The young man who came out THE SAME DAY to do my the install was quick, efficient, polite, considerate, respectful, and above and beyond helpful. In a word - integrity - they did what they said they would - by when they said they would do it. In fact they actually got it done a lot faster than they said they would :). I am new to the area and I have called 12 other places (yes 12 - I counted them) trying to get this work done - and quite frankly I'm glad none of those 12 came through as quickly as Bob's because I wouldn't have had the pleasure of working with these fine people. They will be my electric company of choice from now on.
Our electrician was Steve with Bob's electric. They did a first class job in a timely manner. Great job at a great price.
Friendly, prompt, professional. Great first time experience. Will hire again and recommend to others.
Quality was good. We were not told a quote or given a time frame for the work which should have been our first concern. Took four and a half hours supposedly to put in two new outlets and upgrade two without any issues for installing...however, the electrician was nice and talked to me about his life and stuff for a solid hour of those 4.5 hours without working. We got charged for all 4.5 hours of "labor". Called to ask about it and was treated rudely by a manager/supervisor and told "Well I guess we will just tell our employers not to talk to customers" in a very snarky manner. Will not use their services again for the price and professionalism.
These guys are amazing, wonderful service. Thank you!
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