About Bob’s Electric of Wausau
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Steve was terrific. Called ahead to hear exactly what the issue was so he could make sure he'd have whatever parts might be needed. Came when he said he would, was very efficient, and fixed problem right away. I have absolutely no issues with any small talk that we had; it only took place while we were waiting to make sure issue was resolved. All in all, it was an unexpectedly pleasant experience.
What a pleasure dealing with Steve, and what a fantastic job he did on installing a new dining room light fixture for me! He went so far above what was needed, I was extremely impressed. Without asking, he called to locate a dimmer replacement for my fixture, drove out to pick it up, and then installed it. He also replaced a screw on the switch plate without asking, and because it was a different color, he used a color pen to make it right. ALL WITHOUT MY ASKING! After two years of calling and calling other electricians, never getting a return call or being no-shows, along comes Steve from Bob’s Electric. . .I am so blessed! Thanks so much, I am your forever fan!
Steve was very responsive and professional. Helped to get WPS on-site asap. While we waited for them to show up, he shared pets photos. Thanks Steve!
Quality was good. We were not told a quote or given a time frame for the work which should have been our first concern. Took four and a half hours supposedly to put in two new outlets and upgrade two without any issues for installing...however, the electrician was nice and talked to me about his life and stuff for a solid hour of those 4.5 hours without working. We got charged for all 4.5 hours of "labor". Called to ask about it and was treated rudely by a manager/supervisor and told "Well I guess we will just tell our employers not to talk to customers" in a very snarky manner. Will not use their services again for the price and professionalism.
Just when you think customer service is a thing of the past - you stumble on a place like Bob's Electric. Every single person I dealt with at this company was polite, courteous, sincere, and whole-heartedly interested in my satisfaction as their customer. The lady who answered the phone was able to set me up an appointment for an estimate in one phone call - no calling me back or getting back to me when they could get around to it - she made me an appointment right then and there for two days later. The gentleman who came out to do the estimate was on time, knowledgeable, friendly, and very considerate of my time and my needs. The young man who came out THE SAME DAY to do my the install was quick, efficient, polite, considerate, respectful, and above and beyond helpful. In a word - integrity - they did what they said they would - by when they said they would do it. In fact they actually got it done a lot faster than they said they would :). I am new to the area and I have called 12 other places (yes 12 - I counted them) trying to get this work done - and quite frankly I'm glad none of those 12 came through as quickly as Bob's because I wouldn't have had the pleasure of working with these fine people. They will be my electric company of choice from now on.