226422 Rib Mountain Dr, Wausau, WI 54401, USA

About Fazoli’s

4.1 / 5

from reviews

    Amy English
    September 30, 2022

    Tonight we came with our granddaughter to eat. As we waited we watched a young man work the drive through, front counter & dinning room alone. I'm not complaining he 100% did his best & I have no complaints! My service was fantastic & definitely couldn't of asked for more! Hopefully the owner of this restaurant appreciates the employees that came to work tonight! They deserve a raise as they kept your doors open and your business running in a almost impossible situation. I literally only saw 3 employees I'm not 100% sure how many should actually be working but I'd assume more then 3. Thank you to everyone that was working after 7 p.m. on 9/29/22 & to the young man behind the counter thank you for your service.

    Maria Grabiec
    October 21, 2022

    Employees are hard to come by these days, especially in fast food places. The lady walking around today was very nice. When we came in she was folding bags, then went to washing the tables, as a few customers sat she talked to all of the customers, brought them breadsticks and then brought all of us a coupon for next time. Very nice to see. Thank you

    Debbie Belliveau
    January 04, 2023

    We've been to Fazoli's quite a few years ago and my girls decided they wanted to go there because they loved the fettuccine and the bread sticks. They fettuccine was served in plastic bowls like they use in cafeterias. It was barely warm. The breadsticks seemed like they'd been sitting for a while and didn't seem like they were baked through. My daughters got a salad with their meal and I had to ask that one of them get replaced because the lettuce was brown. One small tomato on the top with croutons in a plastic bag and dressing in a packet. We had to get our own drinks and the person who delivered our food other than the salads did6smile or say a word. We also had to order at the counter. Besides that absolutely no service. I assumed we were suppose to bus our own tables as there were plates and bowls sitting haphazardly on a counter near the soda machine. They also have you decide on the tip while ordering at the counter. I left a good tip but honestly wished I hadn't. A tip for what. For them to plop 3 bowls on the table? Horrible food, horrible service and horrible atmosphere. They made us feel like we were an inconvenience and interrupting their day. Not one smile from anyone. Not even a hi! Don't waste your time with this Fazoli's!

    Lov3y Mouse
    April 16, 2021

    Came here cause there was a wait for Olive Garden but wanted Italian. So glad we tried here! Chad was really nice and friendly and helpful. Staff is nice and no one gave a bad vibe. They do dine in now and tables are spaced so they support distancing. Great prices and portions. Hot honey BBQ is a must try. And they have better bread sticks. 😁😍

    Charity Boucher
    December 06, 2022

    When we were at Fazoli's they took our order and we sat down. They came and gave us our order when it was ready and asked if we needed anything else very friendly. 2 different people came and asked if we needed more bread or anything else were very friendly. If I had just that experience I would have given the service 5 stars they were fantastic, however it was not our only experience. I went up to the counter to order 2 cheesecakes and there was no one by the counter, and they took a very long time to come to the counter. They gave me my desserts and we left. When I got back to Rhinelander I couldn't find my wallet so I tried calling Fazoli's to ask if anyone had found my wallet. No one answered so I left a message. I was nervous about just leaving a message,it was still business hours so I called again I wanted to make sure that if my wallet was there they knew to put it somewhere safe,and that I had an hour drive. When someone finally did answer they were very rude, I understand that he was by himself because he told me but that is no reason to hang up on me. All he had to do was say one moment please while I let my customers know it will be a few minutes while I grab a pen and paper to get your number. No he very rudely told me he didn't have time to look for a wallet but when he got a chance that he would look for it and put it in the safe. I said would it be possible to call me if you find it, I live in Rhinelander which is an hour away. He again was rude and told me he didn't have time he was the only one. I get it I worked at many fast food places and there were times we were short handed. However it does not take long to let your customers know you will be right with them and take a number down. If I were to rate this experience by that I would never go there again he was very rude, but the other people's Customer service is a five star!! I wish I would have gotten there names and give them a shout out for fantastic service!! But the man on the phone needs some customer service tips.


    Our Address

    226422 Rib Mountain Dr, Wausau, WI 54401, USA

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