We were pleased with the quickness of being seated. However, after that our experience was upsetting and frustrating. Our waitress, Monica, could use some customer service training. She missed writing down a meal and a side. When brought to her attention, she became very defensive and told us we never ordered them. After driving 3 hours, my nephew (5 yrs old) was hungry and he is the only one that didn't receive his meal. She did finally offer to make him his meal however, we didn't have enough time to wait any longer. We already had waited an hour to get our food. As for the food, none of us had any complaints. The food was served immediately after it being completed and was delicious. The restaurant also needs a bit of cleaning. I was looking forward to leaving an amazing review but our experience was nothing close to amazing.
Service was slow, waitress was kind. Bathrooms were very gross, my wife had to deal with the woman's bathroom having one toilet over flowing, another not clean. No paper towel to dry hands. Told staff about the issue nothing was done. Woman started going in the men's bathroom to use the toilet cause it was cleaner and working (for any guy that knows how gross guys toilets can be can, this tells you how bad the ladies side was.... yuk) This IHOP is very getto.. sad cause we enjoy going to them for pancakes. The positive... the food was good.
Food was cooked well and the pancakes were especially yummy. Phone system must not have been working or employee hanged up after multiple times of calling, because I'd hear background noise but then the phone would hang up. Nonetheless, staff were nice, but not over-the-top; and the food came out in a timely manner, even though it was pretty busy.
Amazing visit and great service. Nik made my mom's birthday breakfast fantastic and very comfortable. All the staff treated the grandkids with so much care. Caroline truly made us feel like part of the IHOP family and we will be going back again
The $5 steak burger was fantastic! The server was very personable. We liked her a lot.
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