I (stupidly) placed an order 2 days before a trip to China and because I wanted to bring some WI ginseng as gifts. I placed my order and sent an email asking if they could expedite the shipping process. To my surprise, they shipped out within a couple hours and refunded my next day air shipping I had purchased. It was delivered the next day on UPS Ground because I live in Wisconsin. The customer service was wonderful :)
I have been ordering from Jim/Dave for quite a few years, mostly the sliced ginseng. The quality is superb, service has always been great, shipping was fast. I have bought Ginseng from several other vendors/shops in the past, maybe subjective, but I feel that Schumacher's ginseng tastes stronger and quality is consistent throughout these years. Yes, I am a returning a customer, and yes, this is the ONLY place I buy ginseng from. Equally importantly, with high inflation rate and everything been getting more and more expensive, Schumacher has NOT increased price! I just order 6 lbs and the price is the SAME as five years' ago!
What an honor to have a chance to talk to the business onwer when you seek for customer support! I purchaed the Gingser power from Schumacher before, and placed my new order last night. So I got serveral quesntions reagrding Ginseng and its usage. Thanks so much, David. I will always buy Ginseng from you in the future for your amazing products and fantistic customer support :)
This was the second time I bought ginseng from this store. Jim and Dave are very easily to communicate with. The prices are very reasonable and the ginseng is authentic and has unique pleasant flavor. The key is that the ginseng is planted by themselves, from their land and farm. The quality is reliable and guaranteed.
I have lived in many different cities in the states but always buy ginseng from them. They have the best American ginseng. I live in San Francisco now. Although there are dozens of (or even more!) local Chinese stores carrying American ginseng, I still buy from the Schumacher's. Always buy from the grower, not the vendor. Always.
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